Please select the desired products and size if applicable and add the same to the cart. Then proceed to check out. Two payment options are available - Prepaid and COD. If COD option is selected, OTP number will be shared to your mobile. Please input the same for order to be processed.

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When your order is out for delivery, you will receive a notification by SMS with details and also you can track the order with the help of order ID or AWB on the website at the following link https://radhakrishnaethnic.com/apps/track123?

Please share your order id and reason for the order cancellation at radhakrishnasale1@gmail.com. Our team will confirm the order cancellation status. Please note that the order can be cancelled only before it is dispatched, once the order is dispatched order cancellation will not be accepted.

If you are registered user, you raise a request through website, and fill in the submit return form which is available at the following link https://radhakrishnaethnic.com/pages/contact. Alternatively, you can email your return request along with order ID at radhakrishnasale1@gmail.com and our team will further assist you.

Priority dispatch option is not available with us but as per the estimated date, the product will be delivered to your shipping address.

Once the product is picked up and reaches our Warehouse, it will undergo a quality check. On successful completion of the same, refund will be initiated. The whole process would take about 5 to 7 working days from the time the product reaches our warehouse.

You can email us your request for change in date and time of delivery at radhakrishnasale1@gmail.com within 24 hours of placing the order.

We accept payments made by credit/debit cards issued in India and 21 other countries. Credit cards: We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password. Debit cards: We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

We accept multiple modes of payment such as credit cards, debit cards, ATM cards, net banking and cash on delivery (COD).